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【職場多益學習】英文 e-mail 溝通的6大技巧

在英文書信溝通上,有時候為了展現自己的英文能力,難免寫得過於"專業",反而讓對方看不懂意思,以下書信溝通的6大技巧,讓您變身溝通高手,馬上學起來吧!


多益實力充電站:


1、親切自然:可以用We,就不要用You


很多人以為寫商業e-mail就應該用「生意腔」,於是把本來有感情基礎的e-mail寫得官樣。


把每次e-mail往來當成是跟對方進行了一次交談,只不過交談的介面是e-mail。用我/我們做主詞,這樣才能讓email讀起來熱情、友善,像朋友交談那樣簡單自然,親切又人性化。


官樣:Your mail has been received.

親切:I have received your mail.


官樣:Your complaint is being looked into.

親切:We are looking into your complaint.


官樣:You will receive your computer by next week.

親切:We are happy to have your order. We shipped it by July 21.



2、一針見血:可以清楚,就不要模糊


寫email最忌諱文縐縐,要打電話給人就用call,要去拜訪人就說visit,不要刻意用自以為正式但其實意思模模糊糊的字。


模糊:contact

清楚:call/write/visit


模糊:soon

清楚:by March 15



3、言簡意賅:可以一個字,就不要兩個字


大部份商業人士跟你一樣,每天都要閱讀大量e-mail。所以e-mail一定要寫得簡明扼要。與主題無關或者無助於e-mail目的之內容,請毫不留情的捨棄。


冗長句:The paper jam had the effect of a destructive force on the copy machine.

精簡句:The paper jam destroyed the copy machine.


冗長句:We have enclosed a brochure which shows further details of manufacture.

精簡句:The enclosed brochure shows further manufacture details.



4、語彙樸實:用對方看得懂的關鍵字


每個行業都有自己的行話,寫e-mail時要確定別人懂不懂你的行話,也儘量不用華麗詞藻。西方人習慣使用樸實的語言。


迂迴句:We look forward to a bright and glorious future of cooperation.

樸實句:We hope to have the opportunity to work with you in the future.


迂迴句:The choice of exogenous variables in relation to multi-collinearity is contingent upon the derivations of certain multiple correlation coefficients.

樸實句:Supply determines demand.



5、有技巧的表達:永遠讓人覺得you're helpful


同樣一件事說法不同,得到回應就不同,有技巧的說法讓人樂於為你效勞。


拙劣說法:Obviously, if you'd read your policy carefully, you'd be able to answer these questions yourself.

漂亮說法:I'm glad to clear up these questions for you.


拙劣說法:In order to complete the claim you made, simply...

漂亮說法:To complete your transaction,…


拙劣說法:We want to get our check.

漂亮說法:To keep your account in the preferred customer class, send our check for NT$200,000 today.



6、專業的信件標題


許很多人沒有意識到,e-mail的標題是很重要的一部分,郵件給對方的第一印象就是透過標題來完成。如果標題沒有內容,看起來像群組垃圾郵件,命運就是直接進入垃圾桶。


不專業標題:How are you?

專業標題:Introduction: Our Product Offerings for Bright Ideas Imports


不專業標題:Can we work together?

專業標題:Proposal: Bright Ideas Imports—ABC‘s Partnership Opportunity




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